RezNet

Residence and Conference Services offers internet in all residence rooms and most common areas within residence. Each resident has a unique login name and password to access their RezNet account, which is the same as their Bishop's email username and password. All university registered students living in residence will receive RezNet internet access.

Frequently Asked Questions

How do I subscribe?

You don't need to! All students in residence are automatically subscribed!  Just use your Bishop's username and password to login and you're all set! If you don’t know your Bishop’s username and password, or if you have problems logging in, you should contact the ITS Helpdesk by phone at x2273 or email (helpdesk@ubishops.ca). 

How much access do I get, and what are the limitations?

The following limitations have been put in place to ensure fairness in bandwidth allocation between network users. Unfortunately, if no limitations were in place, some users would be getting the full benefit of the residence bandwidth, while others would get none.

 Users will receive unrestricted access to the internet, with a maximum combined upload/download limit of 10 GB per week at high speed access of up to 3 Mb per second (at this speed an average user will be able to surf the net, stream videos, and send email completely hassle-free). If you exceed 10gb combined upload/download the speed of your connection will be reduced to a maximum of 256 Kbps. Reduced speed access will still allow all services to continue, but streaming or downloading will be very time-consuming. To restore high speed service, users must logout and re-login after 2:00am on Saturday.

Unsubscribed users (people who are not university-registered or not living in residence can log in by entering an email address in the “Guest Login section. Even without being connected to RezNet, connecting via Ethernet cable means you will still have access to anything on the Bishop's Website. This means that if the address begins with "www.ubishops.ca", an unsubscribed user will be able to access it. 

If I pay more can I download more?

Unfortunately, no. RezNet is provided as equitable access to the internet for everyone living in residence, and the terms of the agreement (including upload/download limits and speeds) cannot be changed for individual cases.

What’s the difference between downloading and uploading?

“Downloading” is when your computer requests information from the internet (e.g. accessing a webpage, downloading music, opening an attachment, streaming a video, etc). “Uploading” is when your computer sends information out to the internet (e.g. entering username/password, sending an email, "seeding" torrent files, etc). Please be aware that many peer-to-peer and torrent programs run in the background and allow other users to download files from you. This counts against your total upload/download quota.

What do “10 GB transfer”  and “256 Kbps” mean?

GB stands for gigabyte and is a unit of measurement. Kbps stands for kilobits per second and is a unit of data transfer rate.

How do I log in and log out?

To log in, simply open your browser (Firefox, Internet Explorer, Google Chrome, Safari) and try navigate to a webpage. You should be redirected immediately to the login screen. If you do not, chances are your browser has cached your homepage (meaning it is stored on your computer), so you will have to either hit refresh, try to navigate to a different page. If you still do not see the login page, contact the ITS Helpdesk for assistance. 

To connect another device to the port in your room, or to connect your computer in a different room, you will first need to log out. When you log in to RezNet, there will be a popup window that will open which will allow you to logout. If you do not have popups enabled, this window will not open. Don't worry! You can still log out by going back to the RezNet login page and clicking the “Logout” link in the top right corner. Another way to logout that works in some browsers is to type logout.webcon in the address bar and then press enter.

What are the Terms of Service, and do I have to read them?

It is assumed that when you sign on to RezNet, you have read and understand the Terms of Service (TOS). The TOS are rules and guidelines governing the use of your RezNet connection. Ignorance of the TOS is not an excuse.

How can I protect my PC from viruses and malware?

First, make sure you have an anti-virus program installed and running on your computer, and keep it updated. Most virus programs will automatically update your virus definitions for you. If you do not have an anti-virus program, Bishop's offers McAfee Anti-Virus free to all students. To download McAfee, log in to myBU, click the “Offices and Services” menu, choose “ITS”, and then click “Free McAfee Antivirus” on the right-hand side. If you have trouble finding or installing the software, please contact the ITS Helpdesk. Make sure when you install McAfee or any other virus protection that you do not already have another antivirus running – multiple antivirus programs will conflict with each other, and can substantially slow down your computer while not providing the proper extent of protection.

Second, make sure you have the latest patches and security fixes for your operating system. The easiest way to do this is to turn on the Automatic Updates feature of your operating system. If it is turned on, you will automatically be notified when there is a new patch for your operating system, and you should install these regularly.

Who do I call if I have problems connecting to RezNet?

The first thing you should do is check to make sure you are logged in. If you open your internet browser and you automatically get redirected to the login page, then you need to login. If you still have problems, you can call or email the ITS Helpdesk (x2273, helpdesk@ubishops.ca) or visit in person with your laptop and Ethernet cord.

How can I check my bandwidth usage?

Log in to myBU using your Bishop’s username and password. Click on the “Offices and Services” tab, choose “ITS” and then click “RezNet Usage Stats” on the right-hand side.

Where can I get a technician to fix my computer?

The ITS Helpdesk (located in Johnson 107) is happy to help you with general computer use and troubleshooting, but to have your computer repaired you will have to take it to an outside business. The ITS Helpdesk Client Services is a drop-off point for T.J. Guild Multi-com Inc., a local computer sales and repair shop. A $10.00 handling charge applies but this saves you from having to carry your computer into town. For more information, please contact the IT Helpdesk at extension 2273 or helpdesk@ubishops.ca.

Can I get wireless in residence? Where on campus is wireless provided?

Wireless is not available in residence – you will have to use your Ethernet cable. Wireless is available in all academic buildings on campus, as well as the Student Union building, the sportsplex, the library, and most central outdoor locations like the Quad. Map of wireless access